Refund Policy

At DFW LED Pro (a division of DFW Energy Efficiency LLC), we want every customer to feel confident in their investment. This Refund Policy outlines the terms for cancellations, refunds, and our commitment to your satisfaction.

1. 3-Day Cancellation Window

You may cancel your installation agreement within 3 calendar days of signing for a full refund of your deposit — no questions asked.

To cancel within this window, contact us in writing:

• Email: [email protected]
• Phone: 682-441-3056

Refunds will be processed to the original payment method within 7–10 business days of receiving your cancellation request.

2. After the Cancellation Window

Once the 3-day cancellation period has passed, the 50% deposit is non-refundable. The deposit covers materials ordering, project scheduling, and pre-installation preparation.

3. After Installation Begins

Once installation work has commenced on your property, all payments are final and non-refundable. This includes both the initial deposit and the final balance.

4. Satisfaction Guarantee

We are committed to delivering a finished installation that matches the approved diagram you signed at the time of sale. Our satisfaction guarantee includes:

• Design accuracy: Your installation will match the approved lighting diagram signed at the time of sale. If it doesn't, we'll correct it at no additional cost.
• Lifetime warranty: All JellyFish Lighting LEDs and equipment are backed by a lifetime warranty. If any component fails under normal use, we will repair or replace it.
• 72-hour service response: When you call with a service issue, we respond within 72 hours.
• 14-day equipment replacement: Any faulty equipment identified during a service visit will be replaced within 14 days.

5. Defective Products

If any LEDs or equipment are found to be defective:

• Contact us at 682-441-3056 or [email protected] to schedule a service visit.
• Defective components will be repaired or replaced under warranty at no charge.
• All warranty replacements use genuine JellyFish Lighting OEM parts.
• Replacement parts carry the same warranty as the original components.

6. What Is Not Eligible for Refund

• Custom programming or configuration beyond the default setup (if separately quoted)
• Damage caused by abuse, neglect, unauthorized modifications, or external events (storms, power surges, etc.)
• Service calls for WiFi/Bluetooth connectivity issues (not covered under warranty)
• Requests made after installation is complete and accepted — warranty service applies instead of refunds

7. Change Orders

If you wish to modify the scope of your project after signing the agreement:

• Changes must be documented in a written change order signed by both parties or confirmed via email.
• Additional costs for change orders are due in full upon acceptance.
• Change orders may affect installation timelines.

8. Dispute Resolution

If you are unsatisfied with any aspect of your installation, please contact us directly. We are committed to resolving concerns promptly and fairly. If we cannot reach a resolution through direct communication within 30 days, either party may pursue mediation before initiating legal action.

9. Contact Us